Frequently Asked Questions
Everything you need to know about shopping with Atlas Resell Management.
How do you guarantee the authenticity of your products?
Every item undergoes a rigorous multi-point inspection process by our expert authentication team before being listed. We verify stitching, materials, serial numbers, and labels to ensure 100% authenticity.
What is the condition of the items sold on Atlas Resell?
We specialize in both brand new (Deadstock) and high-quality pre-owned items. Each product page includes a detailed description of the item's condition and high-resolution photos of the actual product.
How long does shipping take and is it insured?
Orders are typically processed within 1-2 business days. Standard shipping takes 3-7 business days, while express options are available at checkout. All shipments are fully insured and require a signature upon delivery for high-value items.
What is your return policy for resale items?
Due to the nature of the secondary market, all sales are final. However, if an item is found to be significantly different from the description or if there is an issue with authenticity, we offer a full refund within 7 days of delivery.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and estimated delivery times are calculated at checkout based on your location and the weight of the order.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible financing options through partners like Klarna and Afterpay.